Usage of Prints
All prints sold via this shop are for personal usage only, intended for display in the home or other private spaces. For all other uses, such as display in public spaces or institutions, publishing the image online or in print, or any other form of usage, permission must be granted by the artist directly. For questions and licensing images for usage other than personal display send us an email.
Interested in licensing images or prints? Click Here
Open Edition Prints
Prints that are labeled as Open Edition are produced as orders are received.
Limited Edition Prints
Prints that are labeled as Limited Edition have a limited number available and are irreplaceable.
Cancellation and Refunds for Unshipped Items
You may can cancel any order that has not yet been shipped. To cancel an order prior to shipping email [email protected] promptly for a full refund. Once items have been shipped the below applies. In-Store Credit, Gift Cards, and downloads cannot be returned or refunded.
Requests to cancel and refund unshipped items? Click Here
Returns on Shipped Items
Items may be returned within 14 days after the order has been received. Items being returned must be unused, undamaged and in their original packaging. See below for information on returning and exchanging items damaged during shipping.
Items returned to our shop as undeliverable or after multiple delivery attempts will be treated as a return. Additional shipping will be charged for requests to reship an undeliverable order. In the event an order is returned as undeliverable we will attempt to contact you twice via the email on record for the order. If after a month we have not received a response, your item(s) will be processed as a return and a refund issued minus the shipping costs.
In most cases exact exchanges may only be made on damaged and defective items. Limited edition prints are finite and have very limited availability and quantity, therefore these prints may not have exact exchanges available. If an item arrives damaged you must keep all packing materials for insurance purposes. Items must be retuned, received and inspected before an exchange may be processed. Exchanges for different items will be treated as a return and refunded, minus the original shipping charges. Additional shipping will be charged to send replacement items.
Return and Exchange Procedure
All return and exchange claims must be made within 14 days of receiving your order. To initiate your claim contact [email protected] to receive a Return Authorization Number. Once your return has been reviewed and approved you will be provided with instructions for where to return your item(s). To ensure a safe and speedy refund or exchange your return shipment must be properly insured for the value of the items and sent with tracking and/or delivery confirmation. In the event returned items are not received, we will not be able to issue a refund. Buyers outside the U.S. are responsible for all return shipping costs. To process your claim all returns and exchanges require a proof of purchase or receipt.
Once a return has been received and inspected we will send an email to inform you we have received the returned item(s). You will also be informed if your return has been approved or rejected. Rejected returns will not be refunded. Approved returns will be processed and a refund applied to the original form of payment.
Requesting a return or exchange? Click Here
Refunds will be issued based on the price of the item(s) and any applicable sales tax, minus the original shipping charges. If purchases are made with any currency other than the U.S. Dollar refunds will be based on the daily exchange rate for that currency on the day of the original purchase. Refunds on returns are processed within a day of being accepted however it may take 7 to 10 days for a refund to appear in your payment account.
All orders are processed through the Jason Houge Studios, LLC home office in Madison, Wisconsin, USA. For most domestic and international shipping we currently use the U.S. Postal Service. In cases where it may be safer for the work, we may use FedEX or UPS.
Questions regarding international orders? Click Here
Damaged in Shipping
Promptly contact us at [email protected] if your shipment arrives damaged. We ask that you take photos of the box prior to opening it, if possible, and state of the contents within the box and attach these images to your initial email. You must retain all original shipping materials and packing for insurance purposes. We will work with you and the shipping company to find the right solution for this situation.
Need to report a damaged shipment? Click Here
If your order seems to have gone missing, please contact [email protected] no later than 3 weeks for U.S. orders and 5 weeks for International orders after you have received your shipment notification. We will do our best to work with you and the shipping company to locate your order or replace it. Unfortunately, we will not be able to assist you after this time frame has passed.
Need to report a lost shipment? Click Here
Legal Terms and Conditions
Client will indemnify and defend Photographer and Company against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses, arising out of the creation or any use of any Images or arising out of use of or relating to any materials furnished by Client. Unless delivered to Client by Photographer, no model or property release exists, and it is Client’s responsibility to obtain the necessary permissions for usages that require any model or property releases not delivered by Photographer. It is Client’s sole responsibility to determine whether any model or property releases delivered by Photographer are suitable for Client’s purposes. Photographer’s liability for all claims shall not exceed in any event the total amount invoiced.
Except as provided below, any dispute regarding this agreement shall, at Photographer’s or Company’s sole discretion, either:
(1) be arbitrated in Madison, WI, under rules of the American Arbitration Association and the laws of WI; provided, however, that irrespective of any specific provision in the rules of the American Arbitration Association, the parties are not required to use the services of arbitrators participating in the American Arbitration Association or to pay the arbitrators in accordance with the fee schedules specified in those rules. Judgment on the arbitration award may be entered in any court having jurisdiction. Any dispute involving $5,000 or less may be submitted without arbitration to any court having jurisdiction thereof.
(2) be adjudicated in Madison, WI under the laws of the United States and/or of WI.
(3) In the event of a dispute, Client shall pay all court costs, Photographer’s and/or Company’s reasonable legal fees, and expenses, and legal interest on any award or judgment in favor of Photographer and/or Company.
Client hereby expressly consents to the jurisdiction of the Federal courts with respect to claims by Photographer and Company under the Copyright Act of 1976, as amended, including subsidiary and related claims.
Any part, provision, representation or warranty of this Agreement which is prohibited or which is held to be void or unenforceable shall be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof. If the invalidity of any part, provision, representation or warranty of this Agreement shall deprive any party of the economic benefit intended to be conferred by this Agreement, the parties shall negotiate, in good-faith, to develop a structure the economic effect of which is as close as possible to the economic effect of this Agreement without regard to such invalidity.